Using btbet Terms and Conditions — Fully in English

By using the btbet.win website and its associated mobile application (collectively referred to as the "Platform"), you confirm that you have read, understood, and fully accepted these Terms and Conditions. btbet's Terms and Conditions constitute a legally binding agreement, so please read them carefully.

Btbet reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of the platform after any changes constitutes your automatic acceptance of the revised terms. We recommend checking this page regularly to stay informed.

If you disagree with any part of these Terms and Conditions, please stop using the btbet platform and contact our Support team to close your account.

To register on btbet, you must provide accurate, complete, and up-to-date information. Accounts created with false or misleading information will be closed immediately, and any winnings may be voided.

• Each person may only create one account. Opening multiple accounts is strictly prohibited and will result in all associated accounts being closed.
• The name, address, and date of birth provided at registration must be verifiable. btbet may request identity documents at any time for verification purposes.
• Keep your username and password strictly confidential. You are solely responsible for any issues arising from sharing your login credentials with others.
• Any unauthorized access to your account must be reported to btbet Support immediately.
• Transferring, selling, or renting a btbet account to any other person is strictly prohibited.

You must be at least 18 years old to use the btbet platform. Protecting minors from gambling is one of our top priorities. If we have reason to doubt a user's age, we may request a copy of their National ID or passport at any time.

• Btbet cannot be accessed from countries or regions where online gaming is prohibited by law.
• Btbet employees and their immediate family members are not permitted to open an account on the platform.
• Anyone previously banned from btbet is not permitted to open a new account.

Btbet regularly offers bonuses and promotional deals. Each bonus comes with its own terms and conditions, which must be read before claiming. The general bonus policy is outlined below:

• The welcome bonus is available to new members only and can be claimed on your first deposit.
• Each bonus has a specific wagering requirement. Bonus amounts typically need to be wagered 30 to 45 times before a withdrawal can be made.
• Verification must be completed before withdrawing any winnings earned using a bonus.
• Claiming bonuses from multiple accounts on the same device, IP address, or within the same household will be treated as fraud.
• Btbet reserves the right to modify, suspend, or cancel the bonus program at any time.
• Some games may not be eligible for play with bonus balance — please check the specific terms for each bonus.

Deposits and withdrawals on btbet are fully transparent and secure. We support a range of payment methods including mobile banking and bank transfers. The key payment rules are outlined below:

• Your account must be verified before you can make a deposit.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are generally processed within 1–3 business days.
• Identity verification documents may be required when making your first withdrawal.
• Minimum deposit and withdrawal amounts apply — please refer to the relevant page for details.
• In compliance with international anti-money laundering regulations, btbet may investigate any transactions deemed suspicious.
• Deposits are non-refundable — however, exceptions may be considered at management's discretion in special circumstances.

Btbet believes gaming should be fun — not a source of addiction or financial harm. We take responsible gaming seriously and are committed to the well-being of all our players.

• Deposit limits: You can set daily, weekly, or monthly deposit limits on your account.
• Self-Exclusion: You can temporarily suspend your own account for a set period of time.
• Cooling-off period: You can take a 72-hour break from the platform at any time.
• If gaming is causing issues at home, let our Support team know — we're here to help.
• If you notice signs of gaming addiction, please seek professional help.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

The following activities are strictly prohibited on the btbet platform. Violations will result in immediate account closure and may lead to legal action where applicable:

• Any form of fraud, hacking, or software manipulation.
• Operating multiple accounts under the same identity.
• Attempting to withdraw before meeting bonus requirements.
• Using funds obtained through money laundering or illegal sources.
• Threatening or harassing other players or staff.
• Exploiting platform vulnerabilities to gain an unfair advantage.
• Selling or transferring your account to another person.
• Gaming on behalf of a minor, or allowing a minor access to the platform.

Btbet reserves the right to close or temporarily suspend any account at any time, with or without cause. This action is typically taken under the following circumstances:

• If evidence of a terms violation is found.
• Failure to pass identity verification or if false information is found.
• If suspicious financial activity is detected.
• Under the guidance of the regulatory authority.

If you wish to close your account, please contact our Support team. Any valid balance remaining at the time of closure will be returned to you once verification is complete.

Btbet may change, amend, or update these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify you via email or platform notifications. However, continued use of the platform after any update constitutes acceptance of the revised terms.

If you have any questions or comments about these Terms and Conditions, please reach out to our Support team. Our support team is available 7 days a week, 24 hours a day to assist you.

• Email: [email protected] (responses are typically sent within 24 hours)
• Live Chat: Log in to the platform to chat with us directly
• Language: Support is available in both Bengali and English

Follow btbet's internal dispute resolution process. We take every complaint seriously and are committed to reaching a fair outcome.