Your Privacy Our top priority

Btbet.win ("btbet", "we", "us") respects your privacy above all else. This Privacy Policy applies to all users who access the btbet platform from Bangladesh or anywhere else in the world. This document explains what types of data we collect, why we collect it, how we store it, and what your rights are.

Btbet believes that a user's digital privacy is a fundamental right. We never collect data we don't need, and what we do collect is kept under strict security. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy — together, these three documents form the complete user agreement.

Btbet only collects information that is necessary to operate the platform, maintain security, and deliver a better experience. We never ask for data that is excessive or irrelevant.

Btbet uses collected data only for specific, legitimate purposes. No data is used for undisclosed or unnecessary reasons. The primary uses are outlined below:

• Identity and contact details are used for account creation, verification, and management.
• Financial information is used to process deposits and withdrawals.
• IP and device data are used to detect suspicious logins or transactions.
• Gaming patterns are analyzed to promote Responsible Gaming.
• Your contact information is used to send promotional offers and bonuses — you can opt out of this at any time.
• Data required to meet legal and regulatory obligations is retained accordingly.
• Anonymized user data is analyzed to improve platform performance and user experience.
• Data is used to provide customer support and resolve complaints.

Btbet does not generally share your personal information with anyone. However, in the limited circumstances below, certain data may be shared:

• Payment Processors: Necessary financial information is shared with authorized payment partners to complete deposits and withdrawals.
• Identity Verification Services: Identity documents may be shared with approved third parties for KYC (Know Your Customer) verification.
• Law enforcement: Data may be disclosed to the relevant authorities under a court order or legal obligation.
• Fraud Prevention: Data may be shared with regulatory authorities to detect money laundering or fraud.
• Business Restructuring: In the event of a merger or acquisition involving btbet, data may be transferred — however, the new owner will be bound by this Privacy Policy.

Outside of the circumstances listed above, your data is not shared with any third party without your explicit written consent.

Btbet uses industry-leading security technology to protect user data. Our security framework operates across multiple layers, so that even if one layer is compromised, your information remains protected.

• All data transmissions are secured with TLS 1.3 and 256-bit AES encryption.
• Server infrastructure is protected by firewalls, intrusion detection systems, and 24/7 monitoring.
• Access to sensitive information is restricted to authorized personnel only, and every access is logged.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication (2FA) is available for your account.
• Backups are stored in encrypted format and restoration tests are performed on a regular basis.

Btbet uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

As a btbet user, you have clear rights over your personal data. These rights are summarized below:

Btbet does not store your information indefinitely. Each type of data has a defined retention period, after which it is securely deleted.

• Active account information: Retained for as long as the account remains active.
• Transaction history: Retained for up to 5 years from the date of the last transaction due to legal obligations.
• KYC documents: Retained for up to 5 years after account closure.
• Customer support messages: Retained for up to 2 years after the issue is resolved.
• Marketing Preferences: Deleted upon account closure.
• Cookie & session logs: Automatically deleted when the session ends or upon expiry.

If any data needs to be kept beyond its standard retention period for legal or regulatory reasons, we will notify you and clearly explain why.

Btbet strictly prohibits anyone under 18 from registering or using the platform. We do not knowingly collect or store data from minors.

Notice to parents: If your child has accidentally registered on btbet, please contact [email protected] immediately. We will close the account and delete all associated data within 24 hours.

Btbet may update this Privacy Policy from time to time. Changes may occur due to legal updates, the adoption of new technologies, or the expansion of platform services.

• A notification will be sent to your registered email before any significant changes take effect.
• The effective date of the updated policy will be clearly stated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Previous versions of our policy are kept on record. Contact support if you wish to view an earlier version.

If you have any questions, concerns, or complaints regarding privacy, feel free to reach out to us. Our dedicated privacy team will review your matter with the attention it deserves.